Returns and exchanges

We are happy to returned or exchange any product within 14 days of purchase, governed by the The Law of Ukraine On Consumer Rights Protection.

• As long as it is returned in its original state, unused and in original packaging.
• You will also need to confirm your purchase. Proof of purchase is required. You can exchange the purchased products through a refund, so send us the products and place a new order on the site. If you want to return the products from the set, you must return the entire set.

Return Policy

1. If you paid for your order by cash

• Please deliver the goods to the office (either by yourself or by mail, having previously informed about the return by phone 0800 300 223) on address - Kyiv, 03186, Aviakonstruktora Antonova str. 5-Б, 5 floor. In this case, the funds will be returned to your card within 5 working days. Account details and completed application for a refund (download here)  send on email support@ambassador.cafe

Order confirmation can be waybill from Nova Poshta or a packaging list on request.

Bank account details for the refund to the bank card:
• Last name, first name and patronymic.
• Identificational №.
• Bank code (МFО).
• Bank ЕГРПОУ (ОКПО).
• Number of the bank account (or the number of transit accounts for PrivatBank card).
• Card number.

2. If you paid for your order by bank card

Please deliver the goods to the office (either by yourself or by mail, having previously informed about the return by phone 0800 300 223)on address - Kyiv, 03186, Aviakonstruktora Antonova str. 5-Б, 5 floor. The funds will be transferred to your card immediately after we receive a refund. Completed application for a refund (download here) send on email support@ambassador.cafe. Order confirmation can be waybill from Nova Poshta or a packaging list on request.

Please contact us with any questions before returning the products. Please pay attention - postal and courier costs associated with the return of goods are not refundable. All returned goods must be accompanied by a document certifying the order in our online store.

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