Terms & Conditions

Rules and Conditions

This document "Agreement" is a proposal by LLC Strauss Ukraine (hereinafter referred to as "the Administration"), to conclude an agreement on the terms and conditions set out below.

1. General provisions of the Agreement

1.1. The following terms and definitions are used in this document:

a) Website - the website of the online store www.ambassador.cafe including all web pages.

b) User (Recipient) - an individual, who has reached the age of 18 years, has the full civil capacity and ability to act, which is the registered user of the site or has issued an order on the site.

c) Service - is a service section located at www.ambassador.cafe on the Internet, which provides users with a wide range of opportunities to quickly and easily search, order and deliver Products in real time via the Internet.

d) Seller - a legal entity or individual entrepreneur who places the information about goods/services sold by him/her on the Site. The seller may be both the Administration and any person authorized by the Site Administration to place information about the goods/services of such person. The name of the Seller is indicated in the documents on the transfer of the Goods to the Recipient (the act of acceptance or transfer of documents, or other documents confirming the fact of transfer of the Goods to the Recipient).

e) Offer - information posted on the Site about a specific Product that may be purchased by the consumer. The offer includes information about the product itself, information about its price, methods of payment and delivery, as well as other conditions for the purchase of the Goods by the consumer. Offer Terms are determined by the Seller. The offer is not the suggestion but only information on possible terms of purchase of the Goods.

f) Goods - goods, services, work, property rights, other material and non-material objects, information on which is posted on the Site.

g) Order - duly executed and placed on the site www.ambassador.cafe Orders the User to purchase the Products of the Seller.

h) Agreement - this agreement with all additions and changes.

1.2. By using each of the above-mentioned features of the Service, you acknowledge that:

1.2.1. Acquainted with the terms of this Agreement in full prior to the use of the Service.

1.2.2. That you are accepting all terms and conditions of this Agreement in its entirety without any exclusions and restrictions on your part and undertake to comply or terminate the use of the Service. If you do not agree to the terms of this Agreement or you do not have the right to conclude an agreement on their basis you should immediately discontinue any use of the Service.

1.2.3. The Agreement (including any of its parts) may be amended by the Administration without any special notice. The new version of the Agreement enters into force from the moment it is posted on the Administration's Site or brought to the notice of the User in another convenient form unless otherwise provided by the new edition of the Agreement.

1.2.4. Offer on the Site is not a suggestion. However, the User after reviewing the Offer is entitled to make an offer to the Seller (Sellers) by filling out the Order Form. The filling in the Order form is considered to be the offer of the User to the Seller (Sellers) for the purchase of the respective Goods by the User on the terms specified in the Offer.

1.2.5. The Offer is deemed accepted by the Seller, if the latter has taken actions indicating the acceptance of the User's offer, namely: actually, shipment the goods, has started to render services or work in accordance with the conditions stipulated by the offer of the User.

1.2.6. Upon receipt of the User's Offer the Seller has the right to offer for purchase the Goods in other conditions than was provided for by the User's offer. In this case, such a proposal is deemed counter-offer and must be accepted by the User. Acceptance of a counteroffer is deemed to be the actual receipt by the User (the Recipient) of the Goods under the conditions stipulated by the counteroffer. The Seller has the right to withdraw such counter offer until the moment the goods are delivered to the Buyer.

1.2.7. Sufficient proof of acceptance of the offer by the Seller or a counteroffer (that is the agreement of the Parties with all material terms of the sale of the Goods) is the actual receipt and acceptance of the Goods by the Recipient.

1.2.8. The only remedy provided to the User in case of non-compliance with the actual conditions of sale of the offer is to grant the User (the Recipient) the right to refuse to receive food products and accept the relevant Goods and demand the return of the cost paid for it, as well as the cost of delivery of the Goods to the point of issue (if the data the amounts were actually paid by the payer). The Recipient has the right to use this right until the signing of the documents confirming the receipt of the Goods (including the documents of the carrier on the delivery of the goods to the Recipient).

1.2.9. The moment of receipt and acceptance of the Goods by the Recipient is the moment (depending on what happened earlier):
- the signing by the Recipient of the act of acceptance-transfer of the Goods (or other equivalents in the maintenance of the document confirming the fact of the transfer of the Goods to the Recipient), or
- signing by the Recipient of the carrier's documents, confirming the receipt of the item containing the Goods, or
- the actual receipt of the Goods by the Recipient and the actions of the Recipient as evidence of acceptance of the Goods (the Recipient has received the Goods and has left the point of issue of the goods, etc.).

1.3. Product Information.

1.3.1. Information in the Goods is contained on the Product itself, its packaging, in the shipping documents for the Goods. Product information may also be provided remotely (by telephone, by placing product information on the Site).

1.3.2. Upon receipt of the Goods by the time of signing the documents confirming the receipt of the Goods the Recipient must read the information on the goods contained in the Goods and/or packaging and/or in shipping documents. In case of the necessity of obtaining additional information about the goods the Recipient is obliged to contact the Seller and obtain the necessary information by means of distance communication until the moment the Recipient receives the Goods.

1.3.3. In case of changes in the price of the Goods the Recipient has the right to refuse the receiving and acceptance of the Goods. In this case the Recipient (the Payer) has the right to demand the return of the amounts paid for the Goods as well as the amounts paid for the delivery of the Goods to the Recipient. Any other compensation (including damages, penalties, etc.) - is not provided by the Seller or Administration. Also in case if by mistake the incorrect price of the goods or the cost of delivery is indicated on the site the Seller has the right to cancel the order of the Recipient.

1.3.4. Discounts on promotional offers for goods do not get enough. If for technical reasons the cart was incorrectly calculated the discount on the product or the amount of delivery, the seller is obliged to notify the buyer of the change in the amount of the order by telephone or email..

1.4. Limitation of liability.

1.4.1. The terms specified in the Offer are preconditions for the purchase of the Goods. Terms of the Offer can be changed by the Sellers including after the acceptance of the Order for execution. Specific conditions for the sale of the Goods by Seller may be determined and changed by the Sellers until the Goods are transferred to the Recipient.

1.4.2. In case of aging of materials (including the terms of the Offer) on the Site, the Administration does not undertake to update them. The Administration is under no circumstances responsible for any damages (including, but not limited to, loss of profit, data, or from interruption of business activity) arising from the use, inability to use or results of the use of this Site.

1.4.3. The Seller's liability for changing the conditions of the purchase of the Goods in comparison with the ones specified in the Proposal is limited to the fact that the Recipient (User, the Payer) has the right to refuse the purchase of the Goods and demand the return of the money paid for it (if they are paid).

1.4.4. In Goods for which the warranty period is set, warranty obligations are in accordance with the conditions specified in the warranty card and/or in the manufacturer's information materials. If in accordance with the Ukrainian legislation, the Product has to be provided with a warranty period, but it is not set by the manufacturer, the warranty period for such Product shall be deemed to be equal to three working days from the date of receipt of the goods.

1.4.5. The User is responsible for the accuracy of the data specified in the Order form. In the case that the inaccurate listing of the data in the order led to additional costs of the Seller related to the delivery of the Goods at the wrong address or the delivery of the Goods that are not owned by the Recipient, all related losses and expenses shall be borne by the User. The Seller is entitled to retain the number of such damages or expenses from the amounts paid by the Payer as the payment for the Goods (to set off counterclaims).

2. The commitments of the Parties.

2.1. The User undertakes to carefully review this Agreement. In case of disagreement with its terms the User undertakes to immediately discontinue use of the Site.

2.2. The User agrees not to take any actions that may be considered as a violation of Ukrainian legislation or international law including the area of the intellectual property, copyright and/or related rights as well as any actions that cause or may lead to a violation of the normal operation of the Site and site services.

2.3. Use of materials on the site without the consent of the right holders is not allowed. For the lawful use of the materials of the Site it is necessary to conclude licensing agreements (obtaining licenses) from the right holders.

2.4. When quoting materials of the site including protected copyright works, the reference to the Site is obligatory.

2.5. Comments and other user entries on the Site shall not conflict with the requirements of Ukrainian legislation and generally accepted norms of morality. The comments/reviews of the User posted on the Site are not confidential information and may be used by the Site Administration without any restrictions.

2.6. The User is warned that the Site Administration is not responsible for visiting and using external resources, links to which may be contained on the site.

2.7. The user accepts the provision that all materials and services of the Site or any part thereof may be accompanied by advertising. The User agrees that the Site Administration is not liable for any liability whatsoever and has no obligation in connection with such advertising.

2.8. When registering on the Site the user agrees to provide accurate and accurate information about him and his contact details. As a result of registration you receive a login and password for access to the Personal Cabinet, for the security of which you are responsible. You are also responsible for all actions under your login and password on the Site. In case of loss of registration data you agree to inform us about it. The administration of the site reserves the right to post our promotional offers to the user number specified in the order. In case of refusal we are obliged to exclude your email address from SMS delivery.

2.9. The administration of the site has the right to unilaterally cancel the account (Personal account) of the User if it has not been used for more than 12 calendar months in a row without the user's notice.

3. Personal data.

3.1. When executing the Order on the Site the User agrees to the collection and processing (accumulation, storage, adaptation, restoration, use, distribution, depersonalization and destruction) of the data specified by him, namely: surname, name, patronymic, e-mail, phone, address, in order to ensure the realization of the relations of purchase and sale, relations in the field of consumer rights protection, in the field of advertising and marketing research, and also gives his consent to the transfer (dissemination) of its data LLC NOVA POST (EDRPOU 31316718), the second transport carrier -expeditors and courier organizations and other third parties (without limitation) at the discretion of the Site Administration. This provision is valid without limitation.

3.2. The source of the collection of personal data is the information directly and voluntarily provided by the User.

3.3. The owner of the personal data provided by the User is the Site Administration.

3.4 The subject of personal data in accordance with the Law of Ukraine "On Protection of Personal Data" has the right: to know about the sources of collection, the location of his personal data, the purpose of processing them, the location or place of residence (stay) of the owner or the manager of personal data, or to give the appropriate authority regarding the receipt of this information by authorized persons, except in cases established by law; to receive information about the conditions for granting access to personal data, in particular information about third parties to which his personal data are transferred; access to their personal data; receive no later than thirty calendar days from the date of receipt of the request, except for the cases provided by law, the answer as to whether the processing of his personal data is processed or stored, as well as to receive the contents of such personal data; to present motivated claims to the owner of personal data with a protest against the processing of their personal data; make motivated claims to change or erase their personal data by any owner and manager of personal data, if these data are processed illegally or are unreliable; in protecting their personal data from unlawful processing and accidental loss, destruction, damage due to intentional concealment, failure to provide or untimely provision of them, as well as to protect against providing information that is unreliable or repugnant to the honor, dignity and business reputation of an individual ; to file complaints about the processing of his personal data to the Authorized Person or to a court; to apply remedies in case of violation of the legislation on protection of personal data; make reservations regarding the limitation of the right to process their personal data when consent is given; withdraw consent for the processing of personal data; know the mechanism of automatic processing of personal data; to protect against an automated solution that has legal implications for it.

3.5. Like many other companies, we use cookies on our site and beyond. Cookies are excerpts of information that a website transmits to a user's hard drive for storing information related to the website. This technology expands your ability to use the internet while retaining your priorities when viewed on a specific site. Cookies do not contain personal information and cannot in any way customize your system or read information from your hard drive. When viewing a site, we may place cookies on your computer. These temporary cookies are used to count the number of visits to our site. They are deleted when you exit the browser. Permanent cookies can be stored on your computer by your browser. When registering this type of cookies tells you that you first visited us or visited our site for the first time. Cookies do not contain personal data and can be blocked by you at any time. The markers do not receive personal information about you and do not send us your contact information nor do they receive any information from your computer. We use cookies to determine the characteristics of the site and suggestions that you like in order to provide you with more information that you are interested in. In addition, cookies are used to make the website www.ambassador.cafe safe, secure and easy to use. Cookies provide support for security features and their launch. Cookies also allow you to track violations of the PRIVACY POLICY by visitors or devices. Cookies help you measure the number and frequency of queries and also detect and block those visitors or devices that are trying to bulk upload information from a website.

4. Other terms.

4.1. The User has the right to designate a Third Party as the Recipient of the purchased Goods. In this case the Recipient shall specify in the order form the data necessary for identification of the recipient and delivery of the Goods to him. The relations of the parties in this case are covered by the provisions of Art. 636 of the Civil Code of Ukraine.

4.2. In order to issue the Goods to the Recipient the latter is obliged to present upon receipt of the Goods a document certifying the identity (passport).

4.3. Upon receipt of the Good the Recipient is required to sign the documents confirming receipt of the Goods.

4.4. All possible disputes arising out of or in connection with this Agreement shall be resolved in accordance with the applicable laws of Ukraine.

4.5. Nothing in the Agreement may be construed as establishing an agency relationship between a User and the Site Administration, a partnership relationship, a relationship of joint activity, a personal employment relationship, or any other relationship not expressly provided for by the Agreement.

4.6. The Court's recognition of any provision of the Agreement is null and void or is not subject to enforcement does not invalidate other provisions of the Agreement.

4.7. Inaction by the Administration of the Site in case of violation by any of the users of the provisions of the Agreement does not deprive the Administration of the Site of the right to later take appropriate actions to protect their interests and protect the copyright of the materials protected by the law in accordance with the law. The User confirms that he is familiar with all the clauses of this Agreement and definitely accepts them.

4.8. This Agreement is regulated and interpreted in accordance with Ukrainian legislation. Issues not regulated by the Agreement are subject to resolution in accordance with Ukrainian legislation.

5. Privacy Policy.

5.1. Data that is collected and processed: The company collects and processes the following data: Surname, Name, Phone, Email, Address.

5.2. Purpose of data collection and processing: transfer of personal data of the logistics company for delivery of parcels; formation of a client-side CRM for communication and consumer analysis; Sending information using software (SMS, MMS, Viber, Facebook, Push, emailing Mailchimp, 1C, Instagram, GA). 

5.3. Privacy settings: the company gives you the opportunity to access, correct, transfer and delete your data. The user has the right to revoke his consent to the processing of data by contacting a feedback form or contacting the support service by email: support@ambassador.cafe. By deleting the account on your request the Company will delete all your data and you will not be able to recover this information in the future. Upon requesting the User with a request the Company will provide detailed information about the functional features of the site.

5.4. Age limit: You may not consent to the processing of personal data for users under the age of 16. In the case the User has not reached the age of 16 consent to the processing of personal data may be given from the parents of such User with true confirmation. Otherwise, such User will be denied registration.


5.5. The term of personal data storage: the company retains personal user data as long as it is necessary for processing purposes. Personal data will be kept for no longer than is necessary for the purposes for which personal data was collected.

5.6. Security: All information collected by the Company is protected by technical means and procedures for ensuring security in order to prevent unauthorized access or use of data. Persons affiliated with the Company, reliable partners, and independent service providers undertake to use the information received from the Company in accordance with our security requirements and this privacy policy.

5.7. Transfer of data to third parties: the company may transfer information that it collects to third parties providing services to the Company in order to: the transfer of personal data to the logistics company for the delivery of parcels, the formation of a customer base CRM for communications and consumer analysis; sending activity information and promotional offers; conducting research and analysis of the consumer; provision the services to Users. In this case the data transmitted is subject to this Privacy Policy and third parties involved may not use the information received except for the provision of the Company's services. The company does not sell to anyone and will never sell your data. The Company guarantees the safety and security of the User's personal data in case of transfer to third parties. The company strictly limits the ways of using and disclosing by partners the data provided. On the User’s request the Company provides more detailed information about the third parties. Types of third parties to which the Company may transmit information: Partners who use our analytics services, Measuring partners, Partners offering products and services in our Products Suppliers.


5.8. Personal data storing. Location of the personal data: Kiev, Ukraine.

5.9. User rights: the right to know all the information about who and for what purpose processes personal data; the right to receive information about recipients of personal data, including recipients in third countries or international organizations; the right to access their personal information; the right to request correction, deletion, limitation of processing of personal data or objection to processing, which the Company provides without any unreasonable delays in accordance with Art. 16, 17, 18 GDPR; the right to the mobility of their personal data in accordance with Art. 20 GDPR; the right to clear data ("the right to be forgotten"); the right to restrict or block data processing; the right to transfer personal data from one service to another; the right to object to data processing; the right to withdraw their consent to processing their personal data at any time; the right to be informed about the appropriate guarantees in case of transfer of personal data to a third country or to an international organization for data transmission; right to objections and automated individual decision-making; the right to file a complaint with the supervisory authority in accordance with the provisions of the GDPR.


5.10. Feedback form: LIMITED LIABILITY COMPANY "STRAUS UKRAINE"                                   

Ukraine, 03186, Kyiv, Aviakonstruktora Antovona street 5-B. 

© Copyright Strauss Ukraine. 2008-2019. All rights reserved.